Return Policy

Our Commitment

At Edelwize™, we are committed to providing transformational programs, experiences, and services with clarity, integrity, and care. The return policy applicable to your purchase reflects the particular product or service you have selected.

North Star Session — 60-Day Return Policy

You may request a refund for your North Star Session within 60 days of purchase when your request is received before your scheduled session has taken place.

Completion of your North Star Session constitutes full delivery of the purchased service, after which the purchase is considered fulfilled.

Should you wish to change your scheduled appointment, you are welcome to reschedule with at least 24 hours’ notice. We understand that genuine emergencies can arise and are happy to consider those circumstances individually.

You are also welcome to transfer your North Star Session to another person if that serves you better.

Edelwize Programs — 60-Day Return Policy

Purchases of eligible Edelwize™ digital programs include a 60-day return period beginning on the date of purchase.

During this period, you have the opportunity to experience your program and determine whether it is the right fit for you.

Should you choose to request a refund within the applicable 60-day period, your refund will be processed and your access to the program and its associated digital materials will conclude at that time.

Live sessions, private services, physical products, or other separately purchased experiences associated with an Edelwize™ program may have their own return, rescheduling, or fulfillment terms. The terms presented with the applicable offering will govern that purchase.

How to Request a Return or Refund

To request a return or refund, please contact:

Edelwize™
[email protected]

Please include the name and email address used for your purchase so we can locate your order and assist you promptly.

For purchases processed through Digistore24, eligible refunds are processed in accordance with the applicable Digistore24 payment and return procedures.