Effective Date: August 21, 2026
Last Updated: August 21, 2026
1. Introduction
Welcome to Edelwize ("we," "us," or "our"), an advanced, integrated online healing system operated by Christa Rae Pacheco, a sole proprietor located at San Luis Obispo, CA 93401.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.edelwize.com and use our services, including online teaching programs, orientation dialogues, group calls, merchandise, one-on-one sessions, retreats, and our blog.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website immediately.
2. Who We Are
- Business Name: Edelwize
- Owner: Christa Rae Pacheco
- Address: San Luis Obispo, CA 93401
- Email: [email protected]
- Website: www.edelwize.com
3. Information We Collect
3.1 Information You Provide Directly:
- Full name
- Email address
- Phone number
- Mailing address (when in-person services are requested)
- Date of birth (voluntary, where applicable)
- Payment information (processed securely through Stripe)
- Communications you send us via email, forms, or sessions
3.2 Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
- Cookie data and tracking identifiers
3.3 Information from Third Parties:
- Advertising platforms (Facebook, Google, and others)
- Analytics providers
- Payment processors (Stripe)
- Email marketing and CRM platform (GoHighLevel/GHL)
4. How We Use Your Information
- ✅ To provide and deliver our services and programs
- ✅ To process payments and manage transactions
- ✅ To send communications, newsletters, and program updates
- ✅ To send SMS/text message communications where you have provided consent
- ✅ To respond to inquiries and support requests
- ✅ To personalize your experience on our platform
- ✅ To run advertising campaigns on Facebook, Google, and other platforms
- ✅ To analyze website performance and improve our services
- ✅ To comply with legal obligations
- ✅ To protect the security and integrity of our platform
5. Legal Basis for Processing (GDPR)
For users in the European Union and German-speaking countries, we process your personal data on the following legal bases:
- Consent — Where you have given explicit consent
- Contract — Where processing is necessary to fulfill a contract with you
- Legitimate Interests — Where we have a legitimate business interest
- Legal Obligation — Where we are required by law to process your data
You may withdraw your consent at any time by contacting us at [email protected]
6. SMS / Text Message Communications
6.1 SMS Consent and Opt-In
By providing your phone number on any form, checkout page, or opt-in field on our website and checking the SMS consent box, you expressly consent to receive automated text messages from Edelwize, operated by Christa Rae Pacheco, sent via our messaging service provider GoHighLevel (GHL), at the mobile phone number you provided.
Consent to receive SMS messages is not a condition of purchasing any product or service.
6.2 Types of SMS Messages We Send
Text messages sent from Edelwize may include:
- Program announcements, updates, and launch information
- Appointment reminders and session confirmations
- Follow-up communications regarding your inquiries or applications
- Promotional offers, special events, and retreat announcements
- Transactional messages related to your purchases or enrollments
- Community updates and group call reminders
6.3 Message Frequency
Message frequency will vary based on your interactions with us and the programs or services you have enrolled in. You may receive between 2 and 10 messages per month depending on active campaigns or programs.
6.4 Message and Data Rates
Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier will apply to all SMS messages sent and received. Edelwize is not responsible for any charges applied by your mobile carrier.
6.5 How to Opt Out of SMS Messages
You may opt out of receiving SMS messages from us at any time by:
- Replying STOP to any text message you receive from us
- You will receive one final confirmation message confirming your opt-out
- No further SMS messages will be sent following your opt-out request
- To re-subscribe, text START to the same number
6.6 Help and Support
- For assistance, reply HELP to any text message
- Or contact us directly at: [email protected]
- Or visit: www.edelwize.com
6.7 SMS Privacy and Data Handling
- Your phone number and SMS consent status are stored securely in our CRM platform (GoHighLevel/GHL)
- We do not sell or share your phone number with third parties for their own marketing purposes
- Your phone number is processed solely to deliver the SMS communications you have consented to receive
- Opting out of SMS messages will not affect your ability to receive email communications or access our services
- SMS consent is collected and stored separately from email marketing consent
6.8 Supported Carriers
SMS messaging is available through all major US carriers including but not limited to:
AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, Metro PCS, and others.
> Carrier support may vary. Neither Edelwize nor its messaging service provider (GoHighLevel/GHL) is liable for delays or failures in message delivery caused by your mobile carrier.
6.9 SMS Terms of Service
By opting into SMS communications, you agree to these SMS terms as part of this Privacy Policy. A standalone SMS Terms page is available at: www.edelwize.com/sms-terms
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use:
| Cookie Type | Purpose |
|||
| Essential Cookies | Required for website functionality |
| Analytics Cookies | Google Analytics - website performance |
| Marketing Cookies | Facebook Pixel, Google Ads tracking |
| Preference Cookies | Remembering your settings |
7.2 Your Cookie Choices:
- You may accept or decline non-essential cookies when you first visit our site
- You may adjust your browser settings to refuse cookies
- You may opt out of Google Analytics at: tools.google.com/dlpage/gaoptout
- You may opt out of Facebook tracking at: facebook.com/settings/?tab=ads
> Please note: Disabling certain cookies may affect the functionality of our website.
8. Data Sharing and Third Parties
We do not sell your personal information. We may share your information with trusted third parties only as described below:
| Third Party | Purpose |
|||
| Stripe | Payment processing |
| GoHighLevel (GHL) | Email marketing, SMS messaging, and CRM |
| Facebook/Meta | Advertising and retargeting |
| Google | Analytics and advertising |
| Future: Copecart | Payment processing |
All third-party providers are contractually obligated to protect your data and use it only for the specified purpose.
9. Children's Privacy and Parental Consent
Our services are intended for individuals 18 years of age and older.
However, we recognize that parents or legal guardians may enroll minor children in certain programs. In such cases:
- Parental or guardian consent is required before any minor's information is collected
- We collect only the minimum necessary information for minors
- Parents or guardians may request access, correction, or deletion of their child's information at any time by contacting [email protected]
- We comply with the Children's Online Privacy Protection Act (COPPA) for US users
- We comply with GDPR Article 8 for EU users, which requires parental consent for children under 16
- We do not send SMS messages to individuals under the age of 18
10. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- ✅ Right to Know — What personal information we collect and how we use it
- ✅ Right to Delete — Request deletion of your personal information
- ✅ Right to Opt-Out — Opt out of the sale of personal information (we do not sell data)
- ✅ Right to Non-Discrimination — We will not discriminate against you for exercising your rights
> California residents also have the right to opt out of SMS communications at any time by replying STOP to any text message or contacting us at [email protected]
To exercise your California privacy rights, contact us at: [email protected]
11. Your GDPR Rights (EU/German-Speaking Countries)
If you are located in the EU or German-speaking countries, you have the following rights:
- ✅ Right of Access — Request a copy of your personal data
- ✅ Right to Rectification — Request correction of inaccurate data
- ✅ Right to Erasure — Request deletion of your personal data
- ✅ Right to Restriction — Request restriction of processing
- ✅ Right to Data Portability — Receive your data in a portable format
- ✅ Right to Object — Object to certain types of processing
- ✅ Right to Withdraw Consent — Withdraw consent at any time, including SMS consent
To exercise any of these rights, please contact: [email protected]
You also have the right to lodge a complaint with your local data protection authority (DPA).
12. Data Retention
We retain your personal information for as long as:
- Your account or relationship with us remains active
- Necessary to provide our services
- Required by law or regulatory obligation
SMS opt-out records are retained indefinitely to ensure we honor your communication preferences.
When data is no longer needed, we securely delete or anonymize it.
13. Data Security
We implement industry-standard security measures to protect your personal information, including:
- 🔒 SSL/TLS encryption on our website
- 🔒 Secure payment processing through Stripe
- 🔒 Secure SMS messaging through GoHighLevel (GHL)
- 🔒 Access controls and authentication protocols
- 🔒 Regular security reviews
While we take every reasonable precaution, no method of internet transmission is 100% secure.
14. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required by GDPR.
15. Trademark Notice
Edelwize™ is a trademark of Christa Rae Pacheco. Trademark registration is pending, anticipated in 2027. All rights reserved.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification where appropriate
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
17. Contact Us
Christa Rae Pacheco
Edelwize
San Luis Obispo, CA 93401
🌐 www.edelwize.com